Thank you for visiting and shopping at Pumpiton. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time.
All orders are processed within 24-48 hours. As soon as your order gets processed, it is shipped asap. Depending on the distribution center where the order is being shipped from, the shipping time may vary.
- US Distribution Center (for US customers only) – Delivered within 5-7 days (subject to product availability and charges as applicable). We don’t ship more than 100 pills from the US Distribution Center.
- India Distribution Center – Delivered within 3-4 weeks.
- Singapore Distribution Center – Delivered within 3-4 weeks.
For products such as the MTP Kit, regular shipping is available. For UK customers, regular shipping is available at £199. With regular shipping, your order is usually delivered within 4 to 7 business days (after it is shipped). Express or Overnight shipments are usually delivered within 1 to 2 business days. Please note that delivery times cannot be guaranteed. Carrier delays can often affect delivery times.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping Policy for Non-US Customers.
Deliveries to countries other than the US can take anywhere around 3 to 4 weeks, or more if there’s a processing delay caused by the destination country’s customs.
For customers ordering the MTP Kit, we have faster delivery options available. Deliveries to countries such as the UK, France, Germany, Italy, Canada, Israel, Netherlands takes anywhere around 7 to 8 business days. For countries such as France, Germany, and the Netherlands, we have an option for getting the product shipped directly from Germany itself. Please note that the prices listed on our website are for US customers only. For Non-US customers, final prices will vary. We understand that all customers in need of the MTP Kit are dealing with a time-sensitive situation. Therefore, we request your patience and support during these situations as we assure guaranteed delivery on all orders.
Shipping rates & delivery estimates.
Shipping charges for your order will be calculated and displayed at checkout. We currently charge a flat £30 fee on all orders below £150.
Shipment confirmation & Order tracking
To avoid any fraudulent transactions that take place online, we ship your order only upon confirmation from your side. We shall reach out to you via mail or telephone to confirm your order.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Pumpiton is responsible for any customs and taxes applied to your order. We make sure that there aren’t any additional taxes imposed on your order and that your order reaches you within time.
We take full responsibility for your order. If you received your order damaged, please contact us to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We ship to almost all countries worldwide. However, we do not ship to any conflicted country, regions, or war zones. Every order is of utmost priority to us. If your country comes under the war-affected zone, you can write to us or give us a call to confirm whether your order can be shipped or not.
Our Return & Refund Policy provides detailed information about options and procedures for getting a refund for your order.
We reserve the right to update our change our Shipping Policy at any time and you should check this policy periodically.
If you have any questions about this Shipping Policy, please contact us.